Customer Service
We are a customer oriented company has become an overused statement. Most people can say that but few practise it. Why? Because very few people understand the concept of customer service. It is not like uttering a few words, proclaiming in your mission statement and then putting a few people in place and you think you have customer service. Customers are getting more demanding and challenging to deal with because they are more well-informed and discerning. Customers know what they want from a service or product and have certain levels of expectations and demands from the service providers. Good handling of customers' demands usually make the difference between keeping or losing them. Being able to handle unhappy and demanding customers well will not only provide utmost satisfaction to the service giver but it will also ensure that the customers stays with you and keeps coming back! You spent more money looking for new customers than keeping old ones. for starters. Customer...